Your privacy is our top priority. This Privacy Policy explains in detail how mbiplay collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data safe and handling it with full responsibility.
Last Updated: 1 January 2026Mbiplay has never sold your personal data to any third party. Your information is used solely for the purposes stated in this policy.
Identification Note: This Privacy Policy applies to all services provided by mbiplay through the official website mbiplay.bet and related mobile apps. By using our platform, you agree to the collection and use of information as described in this policy.
To provide a safe, seamless, and responsible service, mbiplay collects several categories of information from platform users. This data collection occurs directly when you register, make transactions, or interact with our platform.
Personal Identification Information: Full name, national identification number (MyKad) or passport, date of birth, gender, and identity document images for the KYC verification process.
Contact Information: Email address, mobile phone number, and current residential address provided during account registration.
Financial Information: Bank account number, bank name, e-wallet account number (such as Touch 'n Go eWallet or GrabPay), as well as records of your deposit and withdrawal transactions on the mbiplay platform.
Technical Information: IP address, web browser type, device type and operating system, login session time and duration, as well as platform usage data such as pages visited and games played.
Communication Information: Any correspondence between you and the mbiplay customer support team via live chat, email, or other communication platforms.
mbiplay only collects information that is genuinely necessary for platform operations and compliance with legal requirements. We do not collect irrelevant or excessive information.
All personal data collected by mbiplay is used for purposes that are clear, lawful, and directly related to the provision of platform services. Below is a detailed description of each data usage purpose:
Mbiplay will not use your data for any purpose other than those stated above without obtaining your consent first.
Mbiplay does not sell, rent, or disclose your personal data to any third party for marketing or commercial purposes. However, in certain limited situations, we may share information with the following parties:
| Third Parties | Purpose of Sharing | Protection Level |
|---|---|---|
| Payment Providers | Processing financial deposits and withdrawals | Strict confidentiality agreements, end-to-end encryption |
| Game Providers | Providing functional game content | Minimum required data only, with no financial information |
| Authorities | Legal compliance and official investigations | Only upon a valid request with a lawful basis |
| Technical Service Providers | Hosting, cybersecurity, analytics | Legally binding data processing agreements |
All third parties working with mbiplay are required to comply with strict data protection standards and are prohibited from using your information for any purpose other than those specified.
The security of your personal data is a responsibility we take seriously. mbiplay implements multiple layers of technical and organisational protection to ensure your information is safeguarded against unauthorised access, alteration, disclosure, or destruction.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on you. Always use a strong password, never share your login credentials, and log out when you are done using the platform — especially on shared devices.
Mbiplay uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your ability to fully use some features of the mbiplay platform.
Mbiplay retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised using established procedures. User data deletion requests will be considered in accordance with ongoing legal obligations.
As a mbiplay platform user, you have certain rights regarding your personal data. mbiplay is committed to respecting and facilitating the exercise of these rights in accordance with applicable data protection laws:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to legal obligations.
You have the right to request restriction of processing your data under certain circumstances.
You have the right to receive your data in a machine-readable format for portability.
You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our data protection team via email [email protected]. We will process your request within 30 days business days after your identity has been verified.
The mbiplay platform is strictly not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from an underage individual, please contact us immediately and we will take action to delete that information and close the account in question.
Mbiplay uses various age verification methods, including identity document checks during the KYC process, to prevent registration by underage individuals. Age verification is part of our commitment to responsible gaming.
The mbiplay platform may from time to time contain links to third-party websites or services. These links are provided for convenience only and do not constitute an endorsement of the content or privacy practices of those websites.
Mbiplay is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. Once you leave the mbiplay platform, this Privacy Policy no longer applies and you are subject to the privacy policy of that respective platform.
Mbiplay reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
The effective date of the latest version of this Privacy Policy is as stated at the top of this page. Continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
Support Email
[email protected]Response Time
Within 2 hours (Live Chat) / 24 hours (Email)The mbiplay customer support team, operating 24/7, is ready to answer any of your enquiries regarding privacy and personal data protection.
We invest in world-class security infrastructure to ensure that every piece of information you entrust to us remains fully protected.
All data transmitted between your device and mbiplay servers is protected by 256-bit SSL encryption — the same security technology used by leading banks worldwide to protect financial transactions.
KYC identity verification is conducted through secure, encrypted channels. Your identity documents are accessed only by authorised personnel and deleted upon completion of verification in accordance with our data retention policy.
All sensitive data is stored in an encrypted database with strict access controls. Every access to user data is automatically recorded in an audit log that is continuously monitored.
Our advanced fraud detection system monitors every transaction and account activity in real time around the clock, identifying and blocking any unauthorised access attempts before they affect you.
Mbiplay fully complies with applicable data protection regulations in Malaysia and international standards. Our Privacy Policy is periodically reviewed by legal experts to ensure it remains current and relevant.
Mbiplay has never and will never sell, rent, or exchange your personal data to advertisers or third-party data brokers. Your data belongs to you — we are only its responsible custodian.
Quick answers to the most frequently asked questions by mbiplay users regarding personal data protection.
With a transparent privacy policy and world-class security infrastructure, you can play with peace of mind at mbiplay. Register a free account today and enjoy exclusive welcome bonuses for new members.
By registering, you confirm that you are 18 years of age or older and agree to the Terms and Conditions as well as Privacy Policy mbiplay.