Terms and Conditions mbiplay – Platform User Guidelines

1

Account Eligibility

The mbiplay platform is an online entertainment platform that may only be used by individuals who meet the following eligibility requirements. It is each user's responsibility to ensure they are eligible to use this platform before registering or making any transaction.

• You must be aged at least 18 years old at the time of registration. mbiplay enforces a zero-tolerance policy against underage gambling.
• You must be an individual registering in your own name, not on behalf of another person or corporate entity.
• You must not be located in any jurisdiction that specifically prohibits or restricts online gambling activities.
• You must not be on an active self-exclusion list on any gambling platform or any exclusion list issued by the relevant authorities.
• You must act in your own personal capacity and not as an agent, representative, or trustee on behalf of any other party.

Mbiplay reserves the right to request proof of eligibility at any time and may suspend or terminate an account if eligibility requirements are not met.

2

Registration & Identity Verification

The mbiplay account registration process requires you to provide accurate, complete, and up-to-date information. Each user is only permitted to hold one (1) account only. Holding multiple accounts may result in all such accounts being terminated and their balances forfeited.

As part of the identity verification (KYC) process, mbiplay reserves the right to request the following supporting documents before permitting a withdrawal or when account activity requires further verification:

• A copy of a valid identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement not older than 3 months)
• Proof of payment method used (screenshot of e-wallet account or bank statement)
• Any additional documents required at the sole discretion of mbiplay

All submitted documents are stored securely using SSL 256-bit encryption and used solely for verification purposes. This information will not be shared with third parties except as required by law.

3

Deposits & Payments

Mbiplay accepts deposits via a range of payment methods popular in Malaysia, including online bank transfers (FPX), e-wallets such as Touch 'n Go eWallet, GrabPay, and other local methods. All deposits are processed instantly once the transaction is confirmed by the payment provider.

• The minimum deposit amount is RM 20 per transaction.
• The maximum deposit limit depends on your chosen payment method and account level.
• All deposits must be made using an account or wallet in your own name. Deposits from third-party accounts are not accepted and may result in account suspension.
• Mbiplay does not charge any fees for deposit transactions; however, payment providers may impose their own charges.
• Successful deposits cannot be reversed once the transaction has been processed.

If any technical issue occurs during the deposit process, please contact our customer support team immediately. Our team, operating 24/7, will assist in resolving the issue as quickly as possible.

4

Withdrawal of Wins

Mbiplay is committed to processing withdrawals quickly and transparently. Winning withdrawals are processed within 15 minutes to 2 hours for most withdrawal methods, subject to the completion of your account's KYC verification process.

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals can only be made to a bank account or e-wallet that has been registered and verified in your own name.
• For new accounts, the first withdrawal may require additional document verification before it can be processed.
• Mbiplay reserves the right to temporarily suspend withdrawals pending the completion of routine security reviews.
• In cases where further verification is required, our team will contact you within 24 hours.

5

Bonuses & Promotions

Mbiplay offers a variety of bonuses and promotions from time to time to reward our new and loyal members. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer. The general bonus terms of mbiplay are as follows:

• Each player is eligible to claim each bonus once only, unless otherwise stated.
• The welcome bonus is available to new registrants making their first deposit only.
• The wagering requirement for each bonus must be fulfilled before any winnings derived from that bonus can be withdrawn.
• Mbiplay reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Using multiple accounts to claim bonuses is strictly prohibited and may result in the cancellation of all associated wins.
• Any attempt to abuse the bonus system will result in immediate account closure.

Mbiplay uses advanced detection systems to identify bonus abuse. Members found to have committed bonus fraud will forfeit all balances in their account and be permanently banned from the platform.

6

Game Rules

All games offered on the mbiplay platform use a certified Random Number Generator (RNG) that has been independently audited to ensure genuine fairness and randomness. The outcome of each game is final and cannot be disputed unless a technical error can be proven.

• Game results displayed on screen are the official record. In the event of any discrepancy between the client display and the server, the server record shall serve as the definitive reference.
• Any wins obtained as a result of a software error, technical disruption, or system malfunction are void and may be cancelled by mbiplay.
• The use of automation software (bots), assistance programs, or any method that provides an unfair advantage is strictly prohibited.
• Common legitimate betting strategies such as Martingale or card strategies are permitted within the limits set by each respective game.

Mbiplay reserves the right to void any bets or game rounds affected by technical errors and to refund the original bet amount to affected players.

7

Inactive Accounts

A mbiplay account that shows no login activity or transactions within a period of 12 consecutive months will be classified as an inactive account. The following policy applies to inactive accounts:

• A warning notice will be sent to the registered email address before an account is categorised as inactive.
• A monthly maintenance fee of RM 10 or the total account balance (whichever is lower) will be charged monthly after a period of 12 months.
• If an account balance reaches zero, the account will be automatically closed.
• Players can reactivate an inactive account at any time simply by logging in to the platform.

8

Account Closure & Suspension

Mbiplay reserves the right to suspend or close any user account for the following reasons, with or without prior notice depending on the severity of the case:

• Fraud, falsification of information, or unauthorised identity verification
• Money laundering or any financial activity suspected of violating the law
• Bonus abuse, use of multiple accounts, or system fraud
• Threats, harassment, or abusive behaviour directed at staff or other players
• Use of unauthorised software or methods to gain an advantage in games
• Account closure at the player's own request

If an account is closed due to a breach of terms by the player, mbiplay reserves the right to forfeit all balances in the account, including any pending unwithdawn wins. For closures at the player's own request, the available balance will be returned after deducting any outstanding bonus commitments.

9

Player Responsibilities

Every mbiplay player is fully responsible for the security of their login credentials. You must not share your username, password, or account information with any other party under any circumstances.

• You are responsible for all activities that occur in your account, whether carried out by yourself or by any third party who gains access due to your negligence.
• If you suspect your account has been accessed without authorisation, contact our support team immediately.
• You are responsible for ensuring that your use of this platform is lawful under the regulations of your jurisdiction.
• It is your responsibility to report any winnings to the relevant tax authorities as required by the laws of your country.

10

Liability Limits

Mbiplay provides this platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, mbiplay is not liable for:

• Any loss or damage arising from platform disruptions, delays, or technical failures
• Losses arising from internet connection failures or player device issues
• Any act or omission by third parties including payment providers and game suppliers
• Indirect, consequential, or special losses even if mbiplay has been notified of the possibility of such losses

In all circumstances, the maximum total liability of mbiplay against any claim from a player is limited to the net deposit amount made by that player within the 30 days preceding the claim.

11

Privacy & Data Protection

Mbiplay takes player privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with our Privacy Policy, which can be referenced separately. In summary:

• Your personal data is collected solely for the purposes of platform operations, identity verification, and legal compliance.
• We do not sell or disclose your personal data to any third party for marketing purposes.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
• All communication between your browser and the mbiplay server is protected by SSL 256-bit encryption.

For more information on how we handle your personal data, please refer to Privacy Policy in full.

12

Amendment of Terms & Applicable Law

Mbiplay reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. We will endeavour to provide reasonable notice via email or in-platform notifications for material changes.

Continued use of the platform after any amendment takes effect constitutes your acceptance of the revised terms. If you disagree with any amendment, you must stop using the platform and close your account.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation before any legal action is taken.